Frequently Asked Questions
This is the place to find help on ZIdaho.com. Many questions can be answered below. If you still need assistance, click here to contact us.
Q: What is ZIdaho.com?
A: ZIdaho.com is Idaho’s best local marketplace featuring classifieds, a local events calendar and free giveaways! This is the low-priced, environmentally friendly way to buy and sell online.
Q: What can I find on ZIdaho.com?
A: ZIdaho.com features a wide range of classified ads including cars, furniture, real estate, jobs, pets, farm supply, and everyday items. You’ll also find an easy way to search local events and add yours for free! We also offer free tickets to upcoming events that you can enter to win each day.
Q: What do I do if I can’t login?
A: If you are having problems logging into your account, verify you are using the right e-mail address and password. Note that passwords are case sensitive. If you continue to have problems, try resetting your password to your account. Click on Forgot Password and a new password will be sent to your provided e-mail address.
Note: If you purchased an enhanced Wheels ad, this account is separate from any other ads you may place on ZIdaho.com, and requires its own e-mail and password.
Q: What do I do if I forgot my password or my password doesn’t work?
A: If you are having problems with your password or you have forgotten your password, you will need to reset it. For security reasons, we cannot retrieve your password for you. Enter your e-mail address and then click on Forgot Password. A new password will be sent to your provided e-mail address. You can then revise your password once you are able to login to your account. Go to My Account and click on Change Password.
Q: How do I reset my password?
A: If you have forgotten your password, enter your e-mail address and click the Forgot Password link. A new password will be created for you and e-mailed to the address provided. You can then login to your account and go to Change Password under My Account to revise your password if you choose to.
Q: How do I place an ad?
A: Begin creating your online ad by selecting Post an Ad at the top of the page. Next, select the type of the ad you want to place. If you haven’t already created an account with ZIdaho.com you will need to do so. If you have an existing account you may login. Select a broad category for your ad and then a more specific classification. Please note that pricing may vary depending on your category (ex. Jobs and/or Wheels). You will then follow the instructions provided to create your ad.
Q: How do I edit/change my ad?
A: You can change your online ad at any time including text and photos. To edit your existing ad, go to http://www.zidaho.com and click on "Edit your ad," then login with your e-mail address and password. Locate your ad under View Current Ads, then under Actions click "Edit Details." Make necessary changes, then click "Save." Please allow at least 20 minutes for your revised ad to appear online.
Q: How do I renew my ad?
A: Login to your account using your e-mail address and password. Locate your ad under View Current Ads, and then click to view all your existing ads. You may have some open and some closed. To renew an ad simply click on the drop-down under Actions and select Renew.
Q: Once my ad expires do I have to re-submit my ad?
A: No. You may renew an expired ad at any time by logging into your account, locating your ad under View Current Ads, and then clicking Renew under Actions. (All users receive expiration notifications prior to an ad’s end date).
Q: How do I delete/cancel my ad?
A: To cancel your online ad login to your account. Once logged in, click on View Current Ads. Next, click on Cancel Ad under Actions.
Q: How many photos can I upload?
A: You may place up to 5 photos per ad.
Q: What type of photos can I upload?
A: We currently accept photos in the following formats: .jpg, .jpeg, .gif, .giff, .png, .tif, and .bmp.
Q: How long does it take for my ad to appear online?
A: Generally it will take around 20 minutes for your ad to process, however please allow up to one day for your ad to appear online. This also includes any revisions you make to an ad.
Q: How is my privacy protected?
A: All data we collect is secured at our site. Individually identifiable information will never be sold or given to others unless required by legal authorities. Our current privacy policy is posted on the website for your review. You must agree to our privacy policy in order to buy or sell via this website. Click here to view.
Q: How do I extend the duration of my ad?
A: ZIdaho.com classified ads run for 30 days. You always have the option to renew your ad.
Q: I accidentally closed out of my account when placing my ad. What should I do? Will I be charged?
A: Log back into your account and click on View Current Ads. This will show you what ads are open, closed or in process. If you don’t see the ad you are trying to place, you may need to re-submit. If you notice you’ve been charged more than once for a particular ad, please contact us click here.
Q: Am I allowed to list real estate for rent?
A: Not at this time. Our Real Estate category is for real estate for SALE.
Q: I listed a pet ad, but it was deleted. Why?
A: As stated on the sign-up page, pet ads must include a local telephone number. Any ad without a working local telephone number will be deleted. This is part of our on-going effort to eliminate ads that may be fradulent in nature
Q: Can I add HTML tags or URLs in my ad?
A: No.
Q: What should I do if I can’t see my ad?
A: Please allow 24 hours for your ad to place. We also suggest double-checking your ad start-date (it should generally be the current date and time). If after 24 hours you still do not view your ad please contact us.
Q: I’ve received a suspicious inquiry from a potential buyer. What should I do?
A: Please be cautious when dealing with any online buyer/seller. Unfortunately there are a number of scams out there. We suggest dealing with local buyers/sellers. We have prepared a page with information on scams and other fraudulent activities. Please visit the link below for more information. We are aware of a number of unethical users targeting our free classifieds product, and we urge the buyer and seller to beware. http://www.zidaho.com/classifieds/ScamAlert.html
Q: I am unable to select a package option. What should I do?
A: If you are a Mac user using Safari we suggest using Firefox. Click here to download.
Q: I’m having trouble selecting a category/classification. What should I try?
A: Please check your internet connection and web browser. If you are a Mac user using Safari we recommend using Firefox. Click here to download.
Q: If my item sold what should I do?
A: Log-in to your account to view your existing ads. Close any ads that are no longer relevant.
Q: I saw an ad listing that seems suspicious. What should I do?
A: Do not attempt to correspond with any buyer/seller that you do not trust. We have prepared a page with information on scams and other fraudulent activities. Please visit the link below for more information. We are aware of a number of unethical users targeting our free classifieds product, and we urge the buyer and seller to beware. http://www.zidaho.com/classifieds/ScamAlert.html
Q: How do I list a vehicle model older than 1980?
A: Unfortunately at this time our Wheels feature does not support vehicle models prior to 1980.
Q: If I want to include a photo of my vehicle what should I select?
A: When you select a “text-only” ad for free your vehicle is supplied with a generic stock photo. If you want to include your own personal photos of your actual vehicle you have the option to select an enhanced ad starting at $20.
Q: What is the difference between placing my vehicle through Wheels vs. classifieds?
A: ZIdaho.com provides users with two options for placing a car ad. Through our Wheels feature, you can place an enhanced ad (includes custom photo of your actual vehicle and enhanced placement) for $20. If you don't wish to include a custom photo you have the option of placing a text-only ad within our classifieds for free. This free ad will carry over into Wheels and a stock (generic) car photo will be provided.
Q: How much is it to add additional photos on my vehicle ad?
A: It is $20 to place an enhanced vehicle ad, which includes one photo. It is $1 for each additional photo added.
Q: My contact information isn’t showing up in my ad. Why?
A: You must include all contact information in your ad text.
Don't see your question? Click here to contact us.
